Owner Terms: Bid Break Limited

1. Important information and key terms

These terms apply every time you list a Property on the Bid Break platform. They are a contract between you and Bid Break Limited. Please read them before you create a Listing. The summary below picks out the points that matter most; it does not replace the full terms.

• We run the Auction as your agent. The contract for the Stay is between you and the winning Guest. We are not a party to it (clause 2).
• A winning Bid binds you. If an Auction ends with a Winning Bid, you must provide the Stay as described in the Listing (clause 7).
• Our fee is 10% of the Hammer Price. We take it from your payout. It is due whenever an Auction ends with a Winning Bid, including if you later cancel (clauses 8 and 11).
• Calendars must stay linked. You must connect an iCal link so that dates are blocked automatically (clause 5).
• If you cancel, the Guest is refunded in full. You still owe our fee and may face further consequences (clause 11).
• We may decide refunds. If a Guest complains that the Property was not as described, we may review it and decide on a full or partial refund, which we may take from your payout (clause 12).
• Damage. We can charge a Guest up to £500 for proven damage. You can claim anything above that from the Guest yourself (clause 13).

In these terms, the following words have these meanings:

Term	Meaning
Auction	An online auction on the Platform for the right to book a Stay at your Property
Bid	An offer made by a Guest through the Platform to pay a stated amount for a Stay
Booking Confirmation	The email we send a Guest after they win and pay, confirming the details of the Stay
Closing Time	The date and time an Auction ends, as extended under clause 7.5
Damage Charge	A charge of up to £500 that we may take from a Guest's saved card for damage to a Property, under clause 13
Guest	A person who registers on the Platform, bids in an Auction or stays at a Property
Guest Terms	The terms and conditions that apply to Guests, as published on the Platform
Hammer Price	The amount of the Winning Bid, not including any Service Fee or mandatory charges
Listing	The Platform page describing your Property, the Stay dates, the house rules, the Starting Price and the other details of an Auction
Original Price	The price at which a Property is normally advertised or offered for the Stay dates, shown for comparison (clause 4.6)
Owner, you, your	The person or business that owns or manages a Property and registers on the Platform to offer Stays
Payout	The amount we pay you for a Stay under clause 9
Platform	Our website and any apps we operate at www.bidbreak.co.uk
Property	The holiday cottage or other self-catering accommodation described in a Listing
Reserve Price	The minimum Hammer Price you will accept, if your Listing sets one
Service Fee	The fee of 5% of the Hammer Price that we charge Guests on top of the Hammer Price. It belongs to us and does not reduce your Payout
Starting Price	The lowest Bid accepted at the start of an Auction
Stay	The nights of accommodation at a Property shown in the Listing
Vendor Fee	The fee of 10% of the Hammer Price that we charge you (clause 8)
Winning Bid	The highest valid Bid at the Closing Time that meets any Reserve Price
we, us, our	Bid Break Limited, a company registered in England and Wales (company number 17434473), registered office 24 Hicks Close, London, England, SW11 2LQ

2. Who we are and our role

2.1 We operate the Platform, an online marketplace where Owners offer last-minute nights at holiday cottages by auction. We are Bid Break Limited, company number 17434473, registered office 24 Hicks Close, London, England, SW11 2LQ. You can contact us at support@bidbreak.co.uk.

2.2 Our role as agent. We are not the owner or operator of any Property. We act as your agent to run Auctions for your Properties, take payment from Guests, send Booking Confirmations and handle the matters set out in these terms. We are not a party to the contract for the Stay.

2.3 Your role. When an Auction ends with a Winning Bid, a contract for the Stay is made between you and the Guest. You are responsible to the Guest for the Stay, including the description of the Property, its condition and safety, and providing the accommodation on the agreed dates. If you are acting as a business, you must comply with the consumer law that applies to you as a trader.

2.4 What you authorise us to do. You authorise us to:

• publish your Listing and run Auctions for it;
• accept the Winning Bid on your behalf when an Auction closes, so that a binding contract for the Stay is made with the Guest;
• collect the Guest's payment and pass the Payout to you under clause 9;
• give the Guest your name, contact details, the Property address and the details of the Stay in the Booking Confirmation;
• review complaints and decide on refunds under clause 12; and
• take a Damage Charge from a Guest under clause 13.

2.5 The Guest Terms. Guests agree to the Guest Terms. Those terms give Guests rights, including rights about cancellation, refunds and complaints, and you agree to honour them. If these terms and the Guest Terms conflict, the Guest Terms prevail as between you and the Guest, and these terms prevail as between you and us.

2.6 No guarantees. We do not guarantee that your Listing will receive Bids, that an Auction will reach any particular price or that your Property will be booked.

2.7 Relationship. Nothing in these terms makes you our partner, employee or franchisee. You are an independent party and are responsible for your own business and tax affairs.

3. Becoming an Owner

3.1 Eligibility. To list a Property you must be at least 18, be able to enter a legally binding contract, and have the right to let the Property for short stays. If you are a company or other organisation, the person registering must have authority to bind it.

3.2 Your right to let. You confirm that the owner of the Property has agreed to the letting and that nothing prevents you letting it for short stays, including any lease, mortgage terms, planning rules, covenants or local authority requirements. If you manage the Property for someone else, you confirm that you have their written authority to list it and to accept these terms, and you are responsible for their compliance with them.

3.3 Your account. You must give accurate, complete and current information when you register, including your name, contact details, and bank details for Payouts. Keep your details up to date. You may hold only one account unless we agree otherwise. You are responsible for keeping your login details secure and for everything done through your account.

3.4 Are you a business? When you register, you must tell us whether you let the Property as part of a business or as a private individual. We show this to Guests in your Listing, and you must tell us promptly if it changes. If you are not sure, take advice.

3.5 Verification. We may ask you for proof of your identity, your ownership of or authority to let the Property, and your safety and insurance documents (clause 6), before we publish a Listing or release a Payout. We may refuse to publish or may remove a Listing if we are not satisfied with what you provide.

3.6 Accepting these terms. You accept these terms when you register and each time you publish a Listing. We will tell you about changes under clause 18.

4. Creating a Listing

4.1 Two ways to list. You can create a Listing in one of two ways: by entering the Property details, holiday information and photos yourself, or by linking your Airbnb host account so that we import that information automatically.

4.2 Manual Listings. If you create a Listing yourself, you must complete every required field, including the information in clause 4.4, and upload photographs that fairly show the Property as it is.

4.3 Airbnb import. If you link your Airbnb host account, you authorise us to access and import the information in it that we need for your Listing, such as the description, photographs, facilities, house rules and price. You confirm that you are entitled to link the account and to share that information with us under Airbnb's terms. You must review the imported information before the Listing goes live and correct anything that is wrong, missing or out of date. Imported information may not be current, and you remain responsible for it. You can disconnect your account at any time, but this does not affect any Stay that has already been won. We may stop importing if Airbnb changes or withdraws access.

4.4 What your Listing must include. Every Listing must show: the Property and its address area; the Stay dates and check-in and check-out times; the maximum number of guests; the number of bedrooms, beds and bathrooms; the facilities and any restrictions on pets, smoking or access; the house rules; any mandatory charges (for example cleaning or linen); the Starting Price; whether a Reserve Price applies; and whether you are acting as a business. You must also give us the full address, access instructions and your contact details, which we pass to the winning Guest in the Booking Confirmation.

4.5 Accuracy. Your Listing must be accurate, complete and not misleading. You must mention anything a Guest would reasonably want to know before bidding, such as building works nearby, steep or shared access, noise, limited parking or facilities that are shared or not working. You must update the Listing promptly if anything changes. A Property that does not match its Listing may entitle the Guest to a refund under clause 12.

4.6 Original Price. For a Listing linked to Airbnb, we import the original Airbnb price for the Stay dates. For a manual Listing, you must enter the original price yourself. The Original Price must be the genuine price at which you have advertised or normally offer the Property for those dates, and it must not be inflated or invented. We show it next to the Starting Price so that Guests can see the saving. We may correct, hide or remove an Original Price, or remove the Listing, if we reasonably believe it is misleading.

4.7 Photographs and content. You must own, or have permission to use, everything you upload or import. You give us a free, non-exclusive, worldwide licence to display, copy and adapt it on the Platform and in our marketing of your Listing. Photographs must not show identifiable people without their consent, and must not include watermarks, contact details or web addresses.

4.8 Our review. We may check, edit for format or obvious errors, decline or remove any Listing. We do not check that a Listing is accurate and we are not responsible for any errors in it.

4.9 No off-Platform contact details. Your Listing text must not include phone numbers, email addresses or links to other websites or booking channels. Guests and Owners can message each other through the Platform's in-app messaging, and we recommend that you use it for questions before and during the Stay.

5. Calendars and avoiding double bookings

5.1 Block auction dates. Before a Listing can go live, you must ensure the dates being auctioned are blocked on all channels the property is listed. You should block the dates manually where required or if the property is listed on AirBnB you can give us an iCal calendar link for the Property.

5.2 How we use your AirBnB iCal link. We read your calendar automatically and block any night that it shows as booked or unavailable, so that those nights cannot be auctioned. We cannot update your calendar. Instead, we will give you a Bid Break iCal link for each Property that shows the nights booked through the Platform. You must add that link to Airbnb and to every other calendar you use, so that those nights are blocked there as well. Other sites can take several hours to refresh a linked calendar, so clause 5.4 still applies.

5.3 Your responsibilities. You must keep each iCal link working and valid. You must block any night you cannot offer, including nights taken by bookings made outside any connected calendar, family use or maintenance. Calendars take time to update, so you must also check the nights you list before you list them. By listing a night, you confirm that the Property is available and will remain so.

5.4 After an Auction. The nights being auctioned should already be blocked on all other channels before the auction starts. If they are not, when an Auction ends with a Winning Bid, you must block those nights immediately on every other channel and calendar you use, and not accept any other booking for them. If you have added our calendar link (clause 5.2), those nights should be blocked on your other calendars when they next refresh, but you must check and block them yourself if that has not happened. We will email you as soon as an Auction ends.

5.5 If a link stops working. If we cannot read your calendar, we may pause your Listings until the link is fixed. We will tell you if this happens.

5.6 Double bookings. If a Property is double booked or otherwise unavailable because a calendar was inaccurate, out of date or not connected, it is treated as a cancellation by you and clause 11 applies.

5.7 Third-party services. We are not responsible for faults, delays or changes in Airbnb or any other service that provides your calendar information.

6. Safety, legal compliance, insurance and tax

6.1 Safe Property. Your Property must be safe, clean, in good repair and suitable for the number of guests shown in your Listing. You must comply with all laws that apply to letting it, including (where they apply) fire safety, gas safety, electrical safety, smoke and carbon monoxide alarms, water safety, furniture and furnishings safety, planning rules, and any licence or registration needed for short lets.

6.2 Your documents. You must keep your safety certificates, risk assessments, licences and insurance documents up to date, and give us copies when we ask.

6.3 Insurance. You must have suitable insurance in place for as long as your Property is listed, including cover for letting it to paying guests and public liability cover of at least £5,000,000. You must not rely on us, on the Guest or on any Damage Charge to insure your Property.

6.4 Tax. You are responsible for all taxes, rates and charges on your income and your Property, including income tax, VAT where it applies, council tax or business rates and any tourist levy. We do not give tax advice.

6.5 Information we must collect. Under UK law we must collect certain information about Owners, such as your name, address, date of birth or company number, tax reference, the address of each Property and the income you earn through the Platform, and report it to HMRC. You must give us what we ask for. We may hold back Payouts until you do.

6.6 Equality. You must not treat any Guest unlawfully, including by discriminating against them because of a characteristic protected by law. You must make any reasonable adjustments that the law requires.

6.7 Tell us about problems. You must tell us promptly about any serious injury, safety incident or notice from an authority that affects a Property that is listed or has a Stay booked.

7. How Auctions work

7.1 Setting up an Auction. For each Auction you set the Stay dates, the Starting Price, the minimum Bid increment and the Closing Time, and whether a Reserve Price applies. Auctions are for Stays that begin within a week after the Closing Time. You can change a Listing before the first Bid. You cannot change or withdraw it after that.

7.2 Starting Price. The Starting Price must be a price at which you are willing to sell the Stay. You must not set it at a level you do not intend to honour.

7.3 Reserve Price. If you set a Reserve Price, the Platform tells Guests whether the reserve has been met but not the amount. If the Closing Time passes and the reserve has not been met, the Auction ends with no winner, no contract is made and nothing is payable by either of us.

7.4 Bids are binding. Every Bid is binding on the Guest who placed it. Guests cannot withdraw or reduce a Bid.

7.5 Automatic extension. If a valid Bid is placed in the last 30 seconds before the Closing Time, the Closing Time is automatically extended by 2 minutes from the Closing Time then in effect. This repeats each time a valid Bid is placed in the last 30 seconds of the extended period. The Auction ends only when 30 seconds pass without a valid Bid. Our systems' clock is the official time for every Auction.

7.6 A sale is binding on you. When an Auction closes with a Winning Bid, we accept it for you and a binding contract is made between you and the winning Guest. From that moment you must provide the Stay as described in the Listing, and you may not refuse, cancel or ask for a higher price. You cannot withdraw a Listing, change its dates or end an Auction early once the first Bid has been placed.

7.7 No bidding on your own Property. You, your family members, your staff and anyone acting for you must not bid on your Property, or place Bids to push up the price artificially, or work with others to affect an Auction. We may cancel Bids, void an Auction, cancel any resulting Stay with a full refund to the Guest, remove your Listing and suspend or close your account if we reasonably believe this has happened. Clause 8 and clause 11 apply as if you had cancelled the Stay.

7.8 Technical problems and errors. If a technical fault, outage or obvious error affects an Auction, we may pause, extend, restart or cancel it. If we cancel an Auction or Stay because of an error that is ours, we will not charge you the Vendor Fee on it. If the error is in your Listing, clause 11 applies.

7.9 Bids are not guaranteed. A Guest may fail to pay or may be found to have broken the Guest Terms. If we cancel a booking for that reason before the Stay, we may offer the Stay again, and no Vendor Fee is payable on the cancelled booking.

8. Fees

8.1 Listing is free. It costs nothing to register, create a Listing or run an Auction. If an Auction ends without a Winning Bid, you pay us nothing.

8.2 Vendor Fee. When an Auction ends with a Winning Bid, you owe us a Vendor Fee of 10% of the Hammer Price (without VAT). If we become registered for VAT, we will add VAT at the current rate to our fees and tell you before we do. For example, if the Hammer Price is £200, the Vendor Fee is £20 and your Payout before any other deduction is £180 plus any mandatory charges that the Guest has paid (clause 9.2).

8.3 When the fee is due. The Vendor Fee is earned when the Auction closes with a Winning Bid and the Guest's payment is taken. It stays payable even if the Stay is later cancelled or refunded because of something you did or failed to do, including under clauses 5.6, 7.7, 11 and 12. It is not payable in the cases set out in clauses 7.8 and 7.9, or where a Stay is cancelled for the reasons in clause 7.5 of the Guest Terms (legal restrictions and events beyond anyone's control).

8.4 How we collect it. We deduct the Vendor Fee from your Payout. If a Payout has already been made, or is not enough to cover it, you must pay us the amount within 14 days of our invoice, and we may deduct it from any future Payout.

8.5 Mandatory charges. The Vendor Fee is calculated only on the Hammer Price, not on mandatory charges such as cleaning or linen.

8.6 The Service Fee. Guests pay us a Service Fee of 5% of the Hammer Price in addition to the Hammer Price. The Service Fee is ours. It does not reduce your Payout, and you must not tell Guests that you will refund it or charge them for it.

8.7 Changing our fees. We may change the Vendor Fee or the Service Fee by giving you at least 30 days' notice. A change applies only to Auctions that start after the notice period ends.

8.8 Statements and invoices. We will give you a statement for each Stay showing the Hammer Price, the Vendor Fee, any other deduction and your Payout. If we charge VAT, we will give you a VAT invoice.

8.9 No other fees. We will not charge you anything that is not set out in these terms or in a notice under clause 8.7.

9. Payment and Payouts

9.1 We collect payment for you. When an Auction ends with a Winning Bid, we take payment of the Total Price from the Guest's card straight away, as your agent. A payment to us counts as a payment to you. We hold your share, with our payment provider Stripe, until we pay it to you.

9.2 Your Payout. Your Payout for a Stay is the Hammer Price, plus any mandatory charges the Guest paid under the Listing, minus the Vendor Fee and any other amount we may deduct under these terms. It does not include the Service Fee, which belongs to us, or any Damage Charge, which is dealt with in clause 13.

9.3 When we pay you. We will pay your Payout within 3 working days after the Guest's check-in date to the UK bank account you registered. We hold Payouts until after check-in so that we can fund any refund that is due to the Guest.

9.4 Your bank details. You must give us accurate bank details for an account in your own name or your business's name. We are not responsible for delay or loss caused by wrong details or by your bank.

9.5 Holding back or deducting. We may withhold or deduct from a Payout (or from any other Payout we owe you):

• the Vendor Fee and any other amount you owe us;
• a refund to a Guest that we decide on or owe under clause 11 or 12;
• the amount of any chargeback or reversed payment;
• an amount in dispute, until the dispute is settled; and
• an amount we reasonably suspect to be connected to fraud or a breach of these terms, or where you have not given the information we need under clauses 3.5 and 6.5.

We will tell you what we have withheld or deducted and why.

9.6 If we have already paid you. If we refund a Guest after we have paid you, you must repay us the amount within 14 days of our request, and we may deduct it from future Payouts.

9.7 Chargebacks. If a Guest's bank reverses a payment, we will deduct the amount from your Payout, or you must repay it if we have paid you. You agree to give us any evidence we need to challenge the reversal.

9.8 Other points. All payments are in pounds sterling. Funds we hold for you do not earn interest. We may share your details with our payment provider and you must meet any identity checks it requires.

10. Providing the Stay

10.1 As described. You must provide the Stay exactly as described in the Listing: the Property, the dates, the number of guests, the facilities and the house rules.

10.2 Check-in. You must make sure the Guest can get into the Property at the check-in time shown, and give clear check-in instructions in time. If something prevents this, you must tell the Guest and us at once.

10.3 Condition. The Property must be clean, tidy, safe and ready for the Guest, with working utilities and any bedding, towels and other items the Listing promises. You must give the Guest the information they need to use the Property safely, such as emergency contacts, fire and gas safety information and how to use heating and appliances.

10.4 Staying reachable. You (or someone you name) must be reachable by phone and through the Platform's in-app messaging throughout the Stay and must respond to a Guest's problem promptly. You must try to put it right. If you cannot, you must tell us, and clause 12 applies.

10.5 No extra charges. You must not charge a Guest anything on top of what the Listing shows and what the Guest has already paid us. You must not ask for a cash deposit or take a Guest's card details. Any claim for damage is handled under clause 13.

10.6 Guest cancellations and changes. A Guest cannot cancel or change a Stay after winning. You may agree a change (for example a later arrival) but you are not required to. You must not agree to refund a Guest in any way outside the Platform. The Guest Terms let a Guest ask to pass a Stay to someone else. You must not unreasonably refuse your consent.

10.7 Ending a Stay early. You may ask a Guest to leave only if they or their party seriously or repeatedly break the house rules or the Guest Terms, for example by exceeding the number of guests, creating a safety risk or behaving anti-socially. You must act reasonably, tell us at once and give us the evidence. If you end a Stay without good reason, clause 11 applies.

10.8 Access to the Property. You and anyone acting for you may enter the Property during the Stay only in an emergency, or at a time the Guest agrees.

11. If you cancel or cannot provide the Property

11.1 What counts as a cancellation by you. You cancel a Stay if, after a Winning Bid, you cancel it or refuse to honour it, change its dates, cannot provide the Property (including because of a double booking, an out-of-date calendar, damage, a safety problem or loss of access), fail to give the Guest access, or end the Stay without good reason under clause 10.7.

11.2 Tell us at once. You must tell us as soon as you know a Stay may not go ahead. We will tell the Guest, and we will refund them in full under the Guest Terms, including the Service Fee.

11.3 Your fee is still payable. The Guest is refunded in full, you receive no Payout for that Stay and you still owe us the Vendor Fee on the Hammer Price. We may deduct it from your payment method, other Payouts or invoice you for it under clause 8.4. We do not refund the Vendor Fee.

11.4 Guest's other rights. The Guest keeps their legal rights against you. You are responsible to the Guest for any loss you cause by cancelling, and we are not responsible for it.

11.5 Alternative accommodation. You may offer the Guest alternative accommodation, but you are not obliged to, and we cannot arrange or provide it. The Guest does not have to accept it. If the Guest accepts, they must tell us in writing. We will then not refund them and will treat the Stay as proceeding, and the arrangement is between you and the Guest. If you have not told us in writing that you have offered an alternative, we will treat it as a cancellation.

11.6 Emergencies and events beyond your control. If you have to cancel because of a genuine emergency or a legal restriction that you could not have avoided, tell us at once and send us evidence. We may, at our discretion, waive the Vendor Fee for that Stay. If a Guest chooses to rebook for another date under the Guest Terms, you must cooperate where the Property is available.

11.7 Repeated cancellations. We may take action against you if you cancel more than one Stay, including pausing your Listings, removing a Property from the Platform, or closing your account under clause 17.

12. Complaints and refund decisions

12.1 Guests contact you first. The Guest Terms tell Guests to report a problem to you straight away so that you can put it right. You must treat every complaint seriously and try to fix it quickly.

12.2 Our review. If a Guest complains that the Property was not as described, or was not fit to stay in, and you have not put it right within a reasonable time, the Guest may ask us to review it. We will review the complaint, speak to you and the Guest, and consider the evidence from both sides, such as the Listing, photographs, messages and how quickly you responded.

12.3 What we may decide. If we find that the Property was not as described or was not fit to stay in, we may decide that the Guest is owed a full refund, if they could not use the Property at all, or a partial refund that fairly reflects the difference in value or the part of the Stay they could not use. We may also decide that no refund is due.

12.4 Effect on you. If we decide on a refund, we will pay it to the Guest and you agree that we may deduct it from your Payout or recover it from you under clauses 9.5 and 9.6. The Vendor Fee is not reduced or refunded.

12.5 Your cooperation. You must reply to our requests within two working days and give us any evidence we ask for. If you do not reply, we may decide on the evidence we have from the Guest.

12.6 If you disagree. You can ask us to reconsider a decision within seven days by sending us new evidence. We will reply within ten working days. After that, our decision is final as between you and us. It does not stop you or the Guest from using any legal rights you have, including against each other.

12.7 We are not the Guest's only route. The Guest can also pursue you directly through any other complaint or legal route available to them. We will not be involved in that process.

12.8 Complaints about Guests. If a Guest breaks the house rules or the Guest Terms, tell us promptly and give us evidence. We may warn, suspend or remove the Guest, and we may take a Damage Charge under clause 13.

13. Damage claims

13.1 Try to resolve it directly first. If a Guest damages your Property, you should first try to settle it with the Guest directly.

13.2 Asking us for a Damage Charge. If you cannot settle it, you may ask us to take a Damage Charge from the Guest's saved card. Your request must reach us within three days of the Guest's check-out. It must include evidence, such as dated photographs of the damage, an inventory or condition record if you have one, and an invoice or estimate for the repair or replacement.

13.3 How we decide. We will send your claim and evidence to the Guest and give them seven days to respond. We will then decide, on the evidence from both sides, whether the Guest or their party caused damage beyond fair wear and tear, and the reasonable cost of putting it right.

13.4 The £500 limit. The most we can take from a Guest's card for any one Stay is £500, however large the damage. We do not take a Damage Charge more than 28 days after check-out. The limit applies only to what we can take from the card.

13.5 Paying you. If we take a Damage Charge, we will pay you the amount, less any card or processing costs, within five working days. We do not charge a fee on it.

13.6 Anything above £500. You may claim any remaining cost from the Guest directly, using your own legal rights. We will not be involved, and we do not guarantee that you will recover it.

13.7 No guarantee. We do not guarantee that we will take a Damage Charge. We cannot take one if the Guest's card is declined, cancelled or has insufficient funds. You remain responsible for insuring your Property (clause 6.3).

13.8 Unfounded claims. You must not make a claim that you know, or ought to know, is false, exaggerated or for fair wear and tear. If we find a claim to be dishonest, we may refuse it, refund the Guest any amount already taken, and take action under clause 17.

14. Keeping bookings on the Platform, reviews and conduct

14.1 Bookings stay on the Platform. You must not use the Platform to find a Guest and then arrange or take payment for the same Stay, or for another stay by that Guest within 6 months of their Stay, outside the Platform in order to avoid the Vendor Fee. You must not ask Guests to contact you or pay you outside the Platform.

14.2 If you do. If you break clause 14.1, you must pay us the Vendor Fee that we would have earned on the booking, calculated on the price the Guest paid. We may also take action under clause 17.

14.3 Reviews. Guests who complete a Stay may review it. You may reply publicly. You must not offer any reward or discount for a review, put pressure on a Guest to change or remove one, post a review about your own Property, or ask someone else to. We do not edit the substance of reviews and we do not remove them just because you disagree with them. We may remove a review that breaks our content standards.

14.4 Your conduct. You must treat Guests, our staff and other Owners with respect. You must not harass, threaten or abuse anyone, give false information, or use the Platform for anything unlawful.

14.5 Using Platform data. You may use a Guest's details only to provide the Stay and to meet your legal duties. You must not use them to market to the Guest or share them with anyone else, except as the law requires.

14.6 Platform misuse. You must not use bots, scrapers or other automated tools on the Platform, try to interfere with its security or operation, or create more than one account to avoid a suspension or limit.

14.7 Our rights in the Platform. The Platform, our brand and the way the Platform looks and works belong to us or our licensors. You may use them only to list your Property and manage your account.

15. Data protection and guest information

15.1 Our use of your data. Our Privacy Policy is available through www.bidbreak.co.uk and explains what personal data we collect about you, why, how long we keep it and what rights you have under UK data protection law. We share your name, contact details and Property details with Guests who win a Stay, and with our payment provider, HMRC and other authorities where the law requires.

15.2 Guest data you receive. When we give you a Guest's details, you become responsible for them as an independent controller under UK data protection law. You must use them only to provide the Stay and to meet your legal duties, keep them secure, keep them no longer than you need to, and not share them except as the law requires.

15.3 Breaches. You must tell us within 24 hours if you become aware of a loss of, or unauthorised access to, a Guest's personal data. You must also tell the authorities and the Guest where the law requires.

15.4 Cameras and recording devices. If your Property has cameras, doorbell cameras, noise monitors or other recording devices, you must say so in the Listing, say where they are and what they record. You must never place a camera or recording device inside a bedroom, bathroom or other place where a Guest would reasonably expect privacy, and you must not record Guests secretly.

15.5 Requests from Guests. If a Guest asks you to see, correct or delete their personal data, you must deal with it as the law requires.

16. Liability and indemnity

16.1 What we cannot limit. Nothing in these terms limits or excludes our liability, or yours, for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow to be limited or excluded. If you are a consumer, nothing in these terms takes away your legal rights.

16.2 Our role. You are responsible for your Property, your Listing and the Stay. We are responsible for our own services. We are not responsible for the condition or safety of any Property, for what Guests do, or for anything that happens at a Property. We do not promise that the Platform will always be available or free from errors.

16.3 Limit on our liability. Subject to clause 16.1, we are not liable to you for any loss of profit, income, bookings or goodwill, or for any indirect or unforeseeable loss. Our total liability to you in connection with these terms in any 12-month period is limited to the Vendor Fees you paid us in that period.

16.4 Your indemnity. You must reimburse us for reasonable losses, costs and claims (including reasonable legal costs) that we suffer because of a claim by a Guest or other third party that arises from your Property, your Listing, the Stay, your cancellation, your breach of these terms or your breach of the law. This does not apply to the extent that the loss is caused by our own negligence or breach of these terms.

16.5 Events beyond our control. We are not liable for any delay or failure to meet our obligations that is caused by an event beyond our reasonable control. This does not affect our duty to pay you any Payout that is due.

17. Suspension, delisting and termination

17.1 When we may act. We may pause or remove a Listing, suspend your account or close it if you seriously or repeatedly break these terms; give us false or misleading information; cancel a Stay (clause 11); receive repeated or serious complaints; create a safety risk; fail to pay what you owe us; engage in fraud or manipulation of an Auction; or if the law or a regulator requires it. Where it is reasonable to do so, we will tell you why and let you respond first. We may act at once where there is a safety risk, fraud or a legal requirement.

17.2 Closing your account. You can close your account at any time by contacting us and removing your Listings. You must still honour every Stay already won and pay everything you owe.

17.3 Ending without a reason. We may also end our relationship with you by giving at least 30 days' notice, and you may do the same. Stays already won must still go ahead.

17.4 Stays already won. If we suspend or remove you, we will normally still ensure that Guests with a confirmed Stay are told what is happening. If we cancel a confirmed Stay because of your breach, clause 11 applies as if you had cancelled it.

17.5 Money after termination. We will pay any Payout still due, less amounts you owe us. We may keep an amount back for up to 120 days to cover refunds, chargebacks and claims about Stays that took place before termination.

17.6 What continues. Clauses 8, 9, 11, 12, 13, 14, 15, 16 and 18 continue after these terms end, together with any other term that is meant to.

18. Changes, general terms and governing law

18.1 Changes to these terms. We may update these terms. We will give you at least 30 days' notice of a material change by email and on the Platform, unless the law or a regulator requires a faster change. A change applies only to Auctions that start after the notice period ends. A Stay already won stays governed by the terms in force at the time of the Winning Bid. If you do not accept a change, you may close your account under clause 17.2 before it takes effect.

18.2 Whole agreement. These terms, your Listing and our Privacy Policy are the whole agreement between you and us about your use of the Platform.

18.3 Notices. We will send you notices by email to the address on your account and on the Platform. You must tell us if your details change.

18.4 Transfers. We may transfer our rights and duties under these terms to another organisation if this does not reduce your rights. You may not transfer yours without our written consent.

18.5 If part of these terms does not apply. If a court or regulator finds that part of these terms is invalid, the rest continue to apply. If we do not enforce a right straight away, we can still do so later.

18.6 Who can enforce these terms. Only you and we can enforce these terms, except that a Guest may rely on clause 2.5 under the Contracts (Rights of Third Parties) Act 1999. We do not need a Guest's agreement to change or end these terms.

18.7 Governing law and courts. These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may bring a claim in the courts of that country.

18.8 Contact us. Bid Break Limited, 24 Hicks Close, London, England, SW11 2LQ, support@bidbreak.co.uk. Last updated: 24/10/2026.